DELIVERY

5.1 Where delivery charges apply, these will be clearly stated at the point of payment.

5.2 Small items will be posted using Royal Mail, DPD, DHL or other similar alternatives. Please check the goods on delivery. If you receive goods from us that are damaged upon delivery or have a manufacturer’s fault, you must email us, within two days of delivery, at info@stellarlighting.co.uk to notify us of any damage, quoting your order number and stating the nature of the damage.

5.3 Larger items, including (but not necessarily limited to) starlight ceiling panels will be delivered by a private courier firm; the product page indicates which products are delivered by courier.  The courier will contact you in advance to arrange delivery. If there is no one to accept the order on the scheduled delivery date, the goods may be returned to the factory and we reserve the right to charge you an additional re-delivery charge.  Please check the goods on delivery and notify the courier of any goods found to be damaged. Regrettably, the courier used for fibre optic star ceilings does not deliver to addresses with postcodes starting BT, IM, HS or KW. The couriers used for LED star panels cover most of mainland UK though areas such as the far South West of England, the Highlands of Scotland, remote areas of Wales and Northern Ireland cannot be covered. If you live within one of these areas and would like one of our larger items, please contact us before ordering your panel and we will obtain a delivery quote for your address.  In the event that an order has been placed and you do not wish to proceed with the order once the delivery quote is in place, we will refund any payment that you have made to us.

5.4 We will deliver the goods to the premises you specify on your order.

5.5 Disposal of packing materials is your responsibility.

5.6 Anticipated delivery times given are our best estimates but may be subject to change.

5.7 Deliveries are made to a ground floor entrance only and on the condition that there is reasonable access for the safe and prompt delivery of the goods. If the delivery is made by the driver only, unloading the parcel might require help from you. We will indicate this prior to delivery and it is your responsibility that you arrange for help to unload the package and move it to its final location.

5.8 Starlight ceiling panels only: Please note that delivery must take place within thirty (30) days of when you have been notified that your Stellar Lighting Panel is ready. Otherwise, your order might be subject to additional delivery and storage charges on top of the sum outstanding from the Purchase Price. You will be informed about this in due time before the expiration of the thirty (30) days' period of time.

CONTACTING US

If you have questions, comments or issues, please contact us through our Contact page or email to info@stellarlighting.co.uk

For more information, please visit our Terms & Conditions.